Please be aware that the Brand Amplifier’s connection with Facebook’s and Google’s billing systems was recently interrupted, resulting in Facebook, Instagram and Google transactions not being recorded in the Brand Amplifier dashboard between December 24, 2018 – January 2, 2019.
As a result of this interruption, our billing system did not generate any credit card transactions for advertising run during this period. Once the issue was rectified on January 2, 2019 all pending transactions were simultaneously processed via our payment processor (Stripe).
Due to this delay in processing payment, you may see multiple charges on your credit card statement on January 3rd which pertain to transactions that normally would have occurred between December 24 – January 2. Although these transactions may appear to be duplicates (as the billing amount may be the same), they are in fact verified system-generated charges spanning the interruption period.
You are able to review all transactions on your account in the Brand Amplifier dashboard by selecting “Billing” from the left-hand menu. Select “Transactions” to see all charges from Facebook and Google and credits to your account, which also reflects the credit card charges processed on January 3rd. Please select “Invoices” to see specific credit card transactions.
Please note that all advertising continued to run uninterrupted on both Facebook and Google during this time period, so your campaigns were not affected. You can see your campaign statistics within the Brand Amplifier dashboard by clicking “Statistics” in the left-hand menu.
We apologize for any issues this may have caused. If you have any questions, please do not hesitate to contact us at firstname.lastname@example.org.